Shipping Information
SHIPPING
All of our hair accessories are handmade in our studio on the beautiful Central Coast, New South Wales, Australia.
Our shipping cost is a flat rate of $10.00 via Australia Post within Australia (or FREE for orders over $100.00).
*Please note that on occasion, time frames may be delayed - eg; school holidays, public holidays, restock, new product launches, Covid-19 etc.
Orders are made and dispatched from Gosford, Central Coast, New South Wales, Australia. We only dispatch Tuesday and Thursdays weekly, allowing us to spend more time making and growing the collection.
The following delivery times are only estimated and not guaranteed as follows;
- NSW - 5-9 Business days
- QLD & VIC - 7-9 Business days
- SA - 9-10 Business days
- WA & NT - 10-13 Business days
*These times do NOT include weekends or public holidays and are from when your items are dispatched (not from when the order is placed), and are only an estimate. Once the packages arrive in the hands of Australia Post, arrival times are out of our control.
Please ensure your details are correct at checkout, The address and email you provide are used for the dispatch of your order.
Peony Rose are not held responsible for:
- Errors made by Australia Post
- Incorrect address given by customer
- Damage to order by postal Service
- PO Box issues
- Stolen packages after deliver from Australia Post
If your parcel is unclaimed or returned to us for any reason, we will contact you once we receive the parcel. Australia Post charges us a fee to send unclaimed mail back to us (approximately $10 for domestic parcels). We are happy to resend your parcel, however postage costs (including the return fee) are the responsibility of the customer. If a refund is preferred, the postage fees and charges will be deducted before the final amount is credited.