Policies

WEBSITE IMAGE APPEARANCE

We understand the importance of detail, and for that reason, we do our best to provide you with accurate images and descriptions of our products.

Please remember that screens and devices reproduce colours differently, and we cannot guarantee an exact colour match.

PRIVACY

Your privacy is important to us. All information collected is used only by our Peony Rose team for the purpose of processing your order. 

We will never give out, or sell your information to a third party, or record any transaction details. Your details are protected by our SSL payment gateway server.

Peony Rose will not be responsible for any costs associating with bank fees, third party fees or exchange rates.

Payment details are private, and only held by the bank or institution processing the sale on our behalf. 

PRICING

All pricing of products and for shipping on our website will appear in Australian dollars. Pricing may be subject to change without notice. Prices include GST.

WEBSITE CONTENT

Often, we publish content or links, connecting our website to content relevant to our brand. This content may contain links to other websites controlled by third parties (Third Party Websites). Peony Rose does not take any responsibility for any content for Third Party Websites, and if you choose to browse these websites, it is at your own risk. 

ELECTRONIC COMMUNICATION

When using PeonyRoseOnline.com or send an email to us, you are communicating with us electronically.  You consent to receive communications from us electronically.  We will communicate with you by email and that such communications are in writing. 

HANDMADE

No hair accessories purchased from PeonyRoseOnline.com are identical.   Each is a handmade items.  This means not every item will be made from the same material and depending on the placement of fabric pattern and colour may vary slightly.

RETURNS AND EXCHANGES

Please read all product descriptions and "styles and sizing" guide before making your order. 

Please choose carefully as we do not accept returns but, if you have any issues with your purchased items, please contact us to discuss.  We do not offer an exchange or refund on sale items. 

If your product has a fault, we will happily replace the item, a photo image of the product with fault would be required, please email us to discuss.

Please email hello@peonyroseonline.com for further help.

If you're unsure of styles and sizes, please read all the information on the product listing. If you need any further information, please don't hesitate to contact us before you place an order.